A: Our goal is to accommodate everyone who wants to ski and ride at our mountains this season. A: The deadline to request a refund was September 17, 2020. In general, our approach to week-of reservations is to limit those who may abuse the system by booking more days than they plan to use. If you purchased 2020/21 passes for household members at the same time that you purchased your pass, they will automatically connect to your account, by using the same email you used to purchase the passes. When you purchase your lift ticket this season, it will include a reservation for a specific resort and specific date, and therefore there is no need to make any further reservation. If you are having any trouble, use our chat feature online at epicpass.com in the “My Account” section of our website to have one of our pass experts assist you. Passes go off sale Dec 6. Pass restrictions and blackout dates apply. A: Once you cancel a reservation, you may immediately rebook a new reservation. A: There is no additional fee to make or cancel reservations. A: All reservations can be viewed and canceled in My Account --> Season Passes --> Click on the + next to Reservations. If you try to reserve days online with this pass, you may receive an error "NO VALID PASS," this is only because these passes do not require a reservation. Please check back regularly on https://www.epicpass.com/region/partners.aspx to learn about any updates regarding our Partner Resorts. Season Passes are no longer available for the 2020/21 season. Q: When will you release extra inventory based on terrain availability? Q: Will lift tickets be available to ski or ride in the Early Season? Week-of reservations in the Core Season do not count against your Priority Reservation Days. Q: What if I purchased my pass and none of my preferred days are available? Don't forget to reserve your days before you get to the mountain. Q: Why the change from the once-a-week release? Lift Tickets. Password issues? Q: I bought my Epic Pass before the reservation system was announced, can I get a refund? Q: If I’m a Canadian resident, may I reserve days at any of Vail Resorts’ owned and operated resorts in the United States? Pass holders may have up to 7 Priority Reservation Days booked at any time (or the number of days left on their Pass). We understand plans change, but if you repeatedly miss or cancel week-of reservations (or Priority Reservation Days booked within two weeks of the reservation date), you may lose the privilege to make reservations in advanced, for a period of time. Book your Priority Reservation Days and week-of reservations to ski and ride during the Core Season. You will be able to cancel your reservation by going online at epicpass.com or on our resort sites in your "My Account" profile. Q: How can I register friends for Buddy Tickets and Ski-With-A-Friend days? Q: If I’m a Canadian resident, may I reserve days at any of Vail Resorts’ owned and operated resorts in the United States? A: All children 4 & under are eligible for a complimentary Epic Pass and do not need to make reservations. 2020 Epic Australia Pass is non-refundable except as provided for under Epic Coverage and under Australian Consumer Law. Q: What are the opening dates for each resort? Q: Does Telluride require reservations for qualifying Epic Passes? Q: May I transfer my reservation to another pass holder or lift ticket holder or from one resort to another? You will have access to reserve your Priority Reservation Days for the core season as soon as the reservation system goes live on November 6, 2020. If you are subscribed through Apple, you can easily cancel your Epic subscription: Log In to your Epic account on your Epic iOS app Click on ‘Parent Dashboard’ and enter your password when prompted A: All reservations can be viewed and canceled in My Account --> Season Passes --> Click on the + next to Reservations. A: No, Telluride is not requiring reservations for qualifying Epic Passes. All Rights Reserved. Pursuant to the terms of all season pass and Epic Day Pass products, they are non-refundable and non-transferable to another season. A: Once you cancel a reservation, you may immediately rebook a new reservation. Once you ski or ride on one of your Priority Reservation Days, you can make a new reservation bringing your total reservations back up to 7, or the remaining number of access days on your pass. Additional days may be reserved once a day is used to maintain a total of 7 Priority Reservation Days at one time, or up to the maximum remaining days of access on your pass. Pass and card holders with a 10-Day EDGE Card or 8 to 10-Day Whistler Blackcomb Day Pass will be able to reserve up to 7 Priority Reservation Days at one time. If you purchase a lift ticket this season, it will include a reservation for a specific resort and specific date, and therefore there is no need to make any further reservation. A: Epic Coverage is free for all pass holders and provides protection across a range of qualifying personal events and qualifying resort closures and has been updated for this season. 4), when can I start booking reservations? Navigate to our lift ticket page to view rates. For more information on capacity constraints for dining, ski school and more please visit here. Q: I am currently enrolled in Auto Renew; may I opt out? Q. You can also reset your password in "My Account," by using the forgot password link. Password issues? Q: If there are no reservations available on a day I want to ski or ride, could one become available to book later? To view a list of opening dates and when early season inventory will be available for each resort, click here. When you purchase a lift ticket for the 2020/21 season, it is for an exact date at a single resort. Once a Priority Reservation Day is used, you can make another reservation at any point. Days will be released each Wednesday for the following week, and you can reserve as many days as your pass type and availability allow. A: As Pass Holders change their plans, capacity may become available at the resort and on the day you want to ski or ride. Final Payment: Full and final payment is due 45 days prior to arrival, at which time the reservation is non-refundable and non-changeable. If you're planning on using your Epic Australia Pass during the 2020/21 Northern Hemisphere season, hit the link below for more info. Q: I bought an Epic Day Pass or other frequency pass product, how many days may I reserve at one time? Can I rollover my credit to the 2020/21 season? View them here. PASS HOLDER RESERVATIONS: Reservations are required for the 2020/21 season. A: Lift tickets will go on sale December 8, 2020. There will not be a waiting list, reservations are first come first served. For assistance with pass reservations, please use Live Chat found on my account and reservation pages on EpicPass.com to help with any questions you have. REFUNDS: Epic Coverage provides refunds for COVID-19 related closures, injury, job loss, and more. I attempted to re-reserve with no luck due to already having booked Vail. In addition, pass holders will be able to make as many week-of reservations (or however many days of access are remaining on their pass) within a week of their desired ski or ride day, subject to availability and their pass access at that resort on that day. Breckenridge inventory will be released on Wednesday, November 11 for its opening day on Friday, November 13. Did you have a specific vacation planned for this season? Terms and conditions apply. We operate many of the largest mountain resorts in North America, and for the vast majority of days during the season, we should be able to accommodate everyone who wants to be on our mountains. When you purchase your lift ticket this season, it will include a reservation for a specific resort and specific date, and therefore there is no need to make any further reservation. To ensure physical distancing is possible, we will be managing the number of guests on-mountain at our resorts this season. A: We are focused on the upcoming winter season and ensuring a safe ski and ride experience. Lift tickets will go on sale December 8, 2020. Please check border restrictions before making plans. A: No, Telluride is not requiring reservations for qualifying Epic Passes. What about powder days? Q: I bought my pass before I knew you would need a reservation to use your pass. However, you may be eligible to rollover your 2019/20 Pass Holder credit if you are eligible for a refund of your 2020/21 pass under Epic Coverage. Visit here for more information. A: During the season, you will be able to reserve as many week-of reservations as your pass type and availability allow. 2020 Epic Australia Pass is non-refundable except as provided for under Epic Coverage and under Australian Consumer Law. We will assess the winter operating plan for the 2021/22 season next year. Q: Will I need a reservation for night skiing? If you need to change your reservation to a different resort, you can cancel your existing reservation and book a new one if there is available capacity. Additionally, general season pass holders can make as many week-of reservations as they would like subject to availability. You will need a reservation to ski/ride. See the Epic Coverage Terms and Conditions for more information. For an overview of Epic Coverage and to view the Terms & Conditions, click here. A: Epic Coverage is free for all pass holders and provides protection across a range of qualifying personal events and qualifying resort closures and has been updated for this season. Final Payment: Full and final payment is due 45 days prior to arrival, at which time the reservation is non-refundable and non-changeable. Pass Holders can reserve up to 7 Priority Reservation Days at a time, for any point in the core season (Dec 8-Apr 4), based on your pass type and availability. The pass holder must be present at the resort for pick up with their friend. A:  The deadline to opt out of Auto Renew for the 2020/21 season was September 13, 2020. If you are unable to connect your pass to your account, use our chat feature online at epicpss.com in the “My Account” section of our website to have one of our pass experts assist you. Lift tickets will go on sale December 8, 2020. Use the Pass Number that was included in your confirmation email when creating your account or you won’t have your pass linked to your new account. A: As Pass Holders change their plans, capacity may become available at the resort and on the day you want to ski or ride. Your pass number was included in your purchase confirmation email, when you bought your 2020/21 pass. Snow season has arrived in Canada and the U.S.! A: In the event that you need to cancel a reservation, you must cancel by 12:00am of your planned ski date. You will be required to purchase your Buddy or Ski-With-A-Friend tickets in advance through epicpass.com to secure your ticket before traveling to our resorts to pick up the ticket. Additional days may be reserved once a day is used to maintain a total of 7 Priority Reservation Days at one time, or up to the maximum remaining days of access on your pass. As pass holders use their Priority Reservation Days, they can book additional reservations, maintaining up to 7 reservations (or however many days of access are remaining on their pass(es)) at a given time. Q: If I’m enrolled in the Auto-Renew program, does the reservation system impact me? A: For the 2020/21 season, you will only be able to make a reservation to ski at one resort per day. Please note that access to Whistler Blackcomb from the U.S. must adhere to any border closures and restrictions by the Canadian government. Q: Will there be a waitlist if there are no reservations for a day I want to use my pass? Q: After I cancel my reservation, how long until I can book another one? A: There will not be a waitlist, however you can check back regularly to see if reservations become available for the day(s) you wish to use your pass. Pass holders will have priority access to book their preferred days during the season, and lift tickets will not go on sale until Dec 8, 2020. Q: How will the reservation system impact my credit from the 2019/20 season? To ensure physical distancing is possible, we will be managing the number of guests on-mountain at our resorts this season. A: No, as it currently stands, as an Epic Pass holder you do not have to make reservations at any partner resorts. For increased flexibility all winter long, we have relaxed our lodging booking and cancellation policies. As such, reservations will be required every day of the season at every resort for all guests. You will still have Epic Coverage due to a qualifying Resort Closure or qualifying Personal Event. While the vast majority of our lift ticket products will be available for the 2020/21 season, including Buddy and Ski-With-A-Friend tickets, certain products and product features will not be offered this year, including lift tickets with a duration of 8 or more days and lift tickets featuring multi-resort access. You will not be guaranteed access to use your pass because you booked lodging – you must have a reservation in order to use your pass. Our goal is to accommodate everyone who wants to ski and ride at our mountains this season. I haven’t had a chance to use my 2020 Epic Australia Pass and I want to cancel it, how can I do that? A: Pass holders may reserve days at any Vail Resorts’ owned and operated North American resort based on the access of their pass. We encourage guests to purchase in advance and then pick up the lift ticket at the ticket window. Q: Do pass holders get first access to reservations? Can I rollover my credit to the 2020/21 season? Q: Will I have to make reservations to ski or ride, beyond the 2020/21 season? The Epic Australia Pass now connects Perisher with Japan, Canada and the best of the U.S., with 24 mountain resorts in four countries on the pass! A: Excitement for the season ahead is certainly high! This season we’re all in this together. A: Yes. Q: May I transfer my reservation to another pass holder or lift ticket holder or from one resort to another? Q: I bought my Epic Pass before the reservation system was announced, can I get a refund? Q: If I’m a pass holder and plan to take a Ski & Ride School lesson, should I get a ski reservation before booking my lesson? This season we’re all in this together. Additional terms apply, visit Epic Coverage Terms and Conditions to learn more. Book your Priority Reservation Days and week-of reservations to ski and ride during the Core Season. A: Yes, as long there are reservations available at a resort you can make changes the same day. The pass holder must be present at the resort for pick up. We strongly recommend purchasing your Buddy or Ski-With-A-Friend tickets in advance through epicpass.com to secure your ticket before traveling to our resorts. Q: When will I be able to make my reservations for the season? Q: If I’m a pass holder and plan to take a Ski & Ride School lesson, should I get a ski reservation before booking my lesson? Credit: Vail Resorts. A: Every pass holder will be offered Priority Reservation Days for the Core Season for the number of days of access on each of their passes, up to 7 Priority Reservation Days. Here are the easy steps to reserving your days: If you want to reserve days at another resort, repeat the process! You cannot change a reservation to a different resort on the day of your reservation. Planning a big trip? Season Passes are no longer available for the 2020/21 season. In addition, you can reserve as many days as your pass allows (minus the number of Priority Reservation Days you have reserved) and with week-of reservations throughout the season, as long as there is available capacity on that day and you have remaining access days on your pass. Our Commitment to Safety | Know Before You Arrive, Including Reservations, As an Epic Pass holder, you get 20% off food, lodging, lessons, rentals, and more, Access your exclusive Epic Pass holder savings, including 20% off food, lodging, lessons, rentals, and more with Epic Mountain Rewards. REFUNDS: Epic Coverage provides refunds for COVID-19 related closures, injury, job loss, and more. As pass holders use their Priority Reservation Days, they can book additional reservations, maintaining up to 7 reservations (or however many days of access are remaining on their pass(es)) at a given time. To cancel a reservation, simply click the cancel button, next to each reservation you would like to cancel. Additional week-of reservations will open up to pass holders on Wednesday, Nov. 11 for reservations through Nov. 20. Q: Can I ski two resorts in the same day? In addition, you can reserve as many days as your pass allows (minus the number of Priority Reservation Days you have reserved) and with week-of reservations throughout the season, as long as there is available capacity on that day and you have remaining access days on your pass. Refunds must be requested by September 17, 2020. A: If you no longer plan to use your reservation, you may cancel the reservation by 12:00 am of your planned ski date. Visit Epic Coverage to learn more. DO I NEED A RESERVATION WHEN I PURCHASE OTHER PRODUCTS (LODGING, SKI AND RIDE SCHOOL)? The deadline to use your 2019/20 credit toward a 2020/21 season was September 17, 2020. Pass Holders can reserve up to 7 Priority Reservation Days at a time, for any point in the core season (Dec 8-Apr 4), based on your pass type and availability. Will there be a waiting list? Q: What lift access capacity constraints will be in place for the 2020/21 season? If you travel to our resort without securing a lift ticket, there is a chance there will be no lift tickets remaining online, and you will be unable to ski that day. Do I need to do anything prior to making a reservation? Given the need to manage lift ticket sales, they will only be sold on our websites and through our call centers. Given the uncertainty of the situation, this is subject to change as we move forward. Pass holders will be able to utilize their Buddy and Ski-With-A-Friend benefit tickets on any day when there is available capacity for lift ticket purchases. Q: If I’m enrolled in the Auto-Renew program, does the reservation system impact me? For guests who have historically purchased a lift ticket, two great alternatives are our Epic Day Pass or Whistler Blackcomb Day Pass, available for purchase now. A: Every pass holder will be offered Priority Reservation Days for the Core Season for the number of days of access on each of their passes, up to 7 Priority Reservation Days. Simply reserve the day you want to ski or ride, this will give you full access to ski or ride that entire day and into the night. Q: I am having trouble accessing my account to reserve my days, what do I do? When you purchase your lift ticket this season, it will include a reservation for a specific resort and specific date, and therefore there is no need to make any further reservation. A: Pass holders with Early Season skiing access will be able to make a reservation a week prior to the date they want to use their pass. CLOSE-IN BOOKING FEE: Reservations made within 24 hours of scheduled pick-up time are subject to a fee.. LOCAL HEALTH ORDERS: Before traveling, please review local and state health orders and guidance. No lift tickets will be sold at the ticket window in resort. 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